Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment
or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by
Elliottsweb and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the
client.
Web Development
Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a
payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained
by Elliottsweb and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the
client.
Search Engine Optimization, Internet Marketing and Social Media Optimization
Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are
nonrefundable, and Elliottsweb do not issue pro rata refunds for fees paid in advance. Once a payment or deposit
is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by
Elliottsweb in initiating services. If a project is cancelled or postponed, all monies paid are retained by Elliottsweb and
if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your
service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to
us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in
full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please
contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge
from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you
fully understand our refund policy prior to making a payment.
Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and
are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the
account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in
writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months
ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If
client received free products and/or services with their hosting plan purchase, the value of the free services will be
deducted from the refund amount.
Elliottsweb reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms.
Accounts terminated due to policy violations will not be refunded.